Moving my domains, including this blog
Recently I have had enough of troubles with my hosting company - ResellerZoom. Until this day I had some minor problems for which I had closed my eyes, even for a hard disk crash which unfortunately effected in losing important files of mine. This is partially my fault since I wasn’t doing backups myself.
Last week, one of my friend who is also under my reseller account, complained that her blog is not online. I checked and found out that all of my domains were down. That lasted for at least half an hour, not quite sure for exact, after I have submitted a trouble ticket I find out that they were having DNS issues and the websites were back to normal again. If I haven’t noticed the downtime(thanks Dee!), I wouldn’t know they were having these issues.
I personally think that it is very not professional to hide these kind of problems from your customers. No may be they are not hiding, may be they are posting these kind of announcements on their forum. But hey, what the heck! How many of us will be visiting hosting company’s forums unless you really need to find out something.
Is it difficult to maintain a mailing list as any other hosting companies? Mailing lists for such kind of issues which directly affects your customers would be a very great resource. You may have several lists, but downtime and their perspective resolutions must be emailed to your customers for their references.
If you don’t take serious actions, it won’t take too long when you start losing your clientèle for that! Well, you are about to lose one now.
So I understood two things:
- You shouldn’t trust on your hosting company backup procedures and have your own.
- You will get what you are paying for. In my case I got a $5 service!
Lastly, I’m looking for reseller package, VPS or what the hell - unmanaged cheap dedicated server to move on. If you happened to know one - do let me know!
Update:
I just received an email with almost 3 hours delay, another my email has yet to arrive.
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Welcome to Arstan's personal blog. This blog includes tips on Linux, Apache, MySQL, Shell Scripts. Hardware/software and internet technologies reviews and updates.
