What you should know about AmBank NexG Debit Card

Liew blogged about NexG card from AmBank. It’s quite convenient I must say. I bought four cards from local 7-Eleven shop and sent three of them to my wife, sister and a friend back home and one to my sister in the States. I sent the cards but I didn’t register before sending. After two weeks I received my pin numbers for the cards. That’s good news.

The bad news is I don’t know which pin number is for which card. Even worse news is that after three wrong pin entry attempts, the ATM machine will retain the card and I have to go to the AmBank branch to replace it. Especially the cards will be used overseas and it’s quite scary.

So I called customer service, explained my problem, and they promised to look into this matter with credit cards department and call me back.

I am still waiting for that call as I am writing this post. I asked if there was an account number or anything that gives me a hint in the letter as to which pin number applies to which card.

There was none. In the whole letter there’s a serial number for the letter, I guess, and a pin number but no hint for the account number! They told me it was for security measures. I understand their concern. At the same time they didn’t think that a person can register multiple cards at the same time, did they?

Personally, I would expect something like last 4 digits of the card in the letter or similar thing that gives me a clue! After all, their marketing pitch is that you can give the card to anyone to use it.

Oh yeah… did I mention that you have to change the pin number on your first ATM transaction?

Aaaand, the ATM machine must be the AmBank ATM only.

Lessons learnt:

June 10, 2007 | Filed Under Life is beautiful 

Comments

One Response to “What you should know about AmBank NexG Debit Card”

  1. Ades on June 11th, 2007 6:13 am

    That’s very unfortunate. As you say, lesson learned ;) Thanks for sharing the advice, I hope we don’t repeat these mistakes.

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